At BTST TradeFx, we strive to provide exceptional services and support. This Return and Refund Policy outlines the terms under which returns and refunds are processed. By using our services, you agree to comply with this policy.

1. Refunds for Trading Fees

Due to the nature of trading services, we generally do not offer refunds on trading fees or commissions once a trade has been executed. Trading involves risks, and all transactions are final once completed.

2. Refunds for Deposits

• Initial Deposits: Deposits made into your trading account are non-refundable. Once funds are deposited into your account, they are used to facilitate trades and cannot be returned.
• Withdrawal Requests: You may request a withdrawal of funds from your trading account. All withdrawal requests are subject to our verification process and may be processed in accordance with the terms outlined in your account agreement.

3. Error or Discrepancy Claims

If you believe there has been an error or discrepancy in your trading account or transaction, please contact us immediately. We will investigate and address any errors or discrepancies in accordance with our internal procedures.

4. Account Closure and Refunds

• Voluntary Account Closure: If you choose to close your account, any remaining funds will be processed for withdrawal as per our standard withdrawal procedures. Fees may apply as outlined in our fee schedule.
• Involuntary Account Closure: In cases where we close your account due to non-compliance with our Terms and Conditions, any remaining funds will be handled according to our policy and applicable regulations.

5. Cancellation of Services

If you wish to cancel any additional services or subscriptions associated with your account, please contact us. We will process cancellations in accordance with the terms specified for those services.

6. Process for Requesting Refunds

To request a refund or address any issues related to your account, please follow these steps:

1. Contact Us: Reach out to our support team at btsttradefx1@gmail.com.
2. Provide Details: Include your account details, transaction information, and the reason for your refund request.
3. Review and Response: We will review your request and respond within 7 days. Any eligible refunds will be processed in accordance with our policy.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

• Email: btsttradefx1@gmail.com
• Phone: 8235536575